Up the independents
It is about a year since we became a totally independent business. I love the freedom to do things the way we think is right. We treat our customers how we want to be treated when we are consumers. Most of our custom comes from recommendation. We hand pick all our own stock and wear it too (not sure about this model though!).
Working on clinical & communication skills module at Bradford University on Fridays helps me keep up to date too. It also gives me the opportunity to quietly (and politely) point out that there is an alternative to working in a multiple manged by excel by someone thousands of miles away.